What is a service partner?

A service partner is a partner, who provides a service via tapio.

In ServiceBoard, this happens as follows: You can add service partners to your tapio account to send service requests and solve them e.g. via Video Diagnosis. You can add as many service partners as you like - you simply choose in the ServiceBoard web app which ServicePartner will receive your service request. When you add a service partner, your customer number or your machine numbers are sent to them to identify you as a customer.

Service Partners are also important for users of the the "Digital Sharpening" Add-on, which can be booked as an addition to the twinio Basic license. You can add a service partner to your tapio account and request the service partner to sharpen your tools. When you add a service partner, your customer number is sent to them to identify you as a customer.