Resolve machine
error messages
on your own
Resolve machine
error messages
on your own
Resolve machine
error messages
on your own
with serviceAssist
with serviceAssist
with serviceAssist
No My tapio company account yet?
No My tapio company account yet?
No My tapio company account yet?
serviceAssist
Web app for finding solutions to error messages
Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.
serviceAssist
Web app for finding solutions to error messages
Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.
serviceAssist
Web app for finding solutions to error messages
Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.
web app
No matter when and where - right in the browser
Thanks to the technical implementation as a web app, serviceAssist can be used anywhere and at any time in the browser, regardless of the end device, without the need for updates [1].
web app
No matter when and where - right in the browser
Thanks to the technical implementation as a web app, serviceAssist can be used anywhere and at any time in the browser, regardless of the end device, without the need for updates [1].
web app
No matter when and where - right in the browser
Thanks to the technical implementation as a web app, serviceAssist can be used anywhere and at any time in the browser, regardless of the end device, without the need for updates [1].
ServiceAssist Classic
Optimize your service process at no cost
The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.
ServiceAssist Classic
Optimize your service process at no cost
The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.
ServiceAssist Classic
Optimize your service process at no cost
The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.
Feedback on success
Solution recommendations with serviceAssist Advanced
Receive proven solution suggestions with step-by-step instructions for error messages directly in the web app. Evaluate the solution steps in order to continuously improve the serviceAssist application together with us and indicate the probability of success even more precisely in the future.
Feedback on success
Solution recommendations with serviceAssist Advanced
Receive proven solution suggestions with step-by-step instructions for error messages directly in the web app. Evaluate the solution steps in order to continuously improve the serviceAssist application together with us and indicate the probability of success even more precisely in the future.
Feedback on success
Solution recommendations with serviceAssist Advanced
Receive proven solution suggestions with step-by-step instructions for error messages directly in the web app. Evaluate the solution steps in order to continuously improve the serviceAssist application together with us and indicate the probability of success even more precisely in the future.
Digital service
Service ticket directly out of serviceAssist
If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.
Digital service
Service ticket directly out of serviceAssist
If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.
Digital service
Service ticket directly out of serviceAssist
If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.
Knowledge transfer
Existing solution approaches for machine errors
serviceAssist uses an extensive knowledge pool that integrates error messages and sensor data from HOMAG machines worldwide, the expertise of our service technicians, developers as well as feedback from you. The result is precise solution proposals in the serviceAssist web app.
Knowledge transfer
Existing solution approaches for machine errors
serviceAssist uses an extensive knowledge pool that integrates error messages and sensor data from HOMAG machines worldwide, the expertise of our service technicians, developers as well as feedback from you. The result is precise solution proposals in the serviceAssist web app.
Knowledge transfer
Existing solution approaches for machine errors
serviceAssist uses an extensive knowledge pool that integrates error messages and sensor data from HOMAG machines worldwide, the expertise of our service technicians, developers as well as feedback from you. The result is precise solution proposals in the serviceAssist web app.
The right package for your
digital support
serviceAssist Classic
0
€
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
serviceAssist Classic
0
€
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
serviceAssist Classic
0
€
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
serviceAssist Advanced
Yearly
12.50
€
Per month
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
Solution proposals with instructions (step by step) for specific error messages
serviceAssist Advanced
Yearly
12.50
€
Per month
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
Solution proposals with instructions (step by step) for specific error messages
serviceAssist Advanced
Yearly
12.50
€
Per month
Unlimited number of users
Access to your machine documentation
serviceRemote license included
Overview of remote diagnosis history
Spare part management
Solution proposals with instructions (step by step) for specific error messages
App-Plus-Package
62.50
€
Per month (subscription term 1 year)
MachineBoard (1 included)
MMR Mobile (1 included)
ServiceBoard (1 included)
serviceAssist (1 included)
twinio (1 included)
App-Plus-Package
62.50
€
Per month (subscription term 1 year)
MachineBoard (1 included)
MMR Mobile (1 included)
ServiceBoard (1 included)
serviceAssist (1 included)
twinio (1 included)
App-Plus-Package
62.50
€
Per month (subscription term 1 year)
MachineBoard (1 included)
MMR Mobile (1 included)
ServiceBoard (1 included)
serviceAssist (1 included)
twinio (1 included)
Any further questions?
Matching solutions
Try it for free now
Try it for free now
Solve machine problems yourself with serviceAssist
No My tapio company account yet?
No My tapio company account yet?
No My tapio company account yet?